Deliverist AI Chatbot

The Problem

Deliverist moves luggage between doors and airports across Saudi Arabia. Their customer-facing product was a static form with 13 fields. Nobody wants to fill that out on their phone at an airport. They needed a single conversational interface for quoting, booking, tracking, and complaints in English and Arabic.

What I Built

Conversational commerce layer that turns a chatbot into a transaction channel. Users go from "I want to ship something" to a confirmed booking without leaving the chat. 13-step shipment wizard embedded in the conversation. 5 AI tools for intent routing. RAG pipeline for dynamic pricing where updates happen by uploading a document, zero code changes. NLP entity extraction pre-fills forms from natural language. Speech-to-text with Whisper fallback. Bilingual with RTL.

Architecture